Hospitality · Independent gastropub group

Cut transaction costs and stopped chasing settlement.

Merchant: [Merchant name]
Sector: Independent gastropub group (3 sites)
Products: Card machines · Bookings
Result: [X]% lower fees · settlement next-day

The problem

[Merchant name] runs three independent gastropubs across [region]. They were on a legacy card processor with three-day settlement, two different POS systems and a paper bookings diary that didn't talk to anything else. Weekend covers were being lost to no-shows, and the finance manager spent half of Monday reconciling card takings against the till.

What we did

Audited their existing terminals, fees and settlement times across all three sites
Moved card machines to Dojo with next-day settlement (including weekends)
Added Dojo Bookings with deposits on peak slots and an online widget on each site's website
Set up a single point of contact for support across all locations

The result

Transaction costs dropped by roughly [X]% on a like-for-like basis. Settlement landed the next working day, which freed up working capital for stock orders. No-shows fell by about [Y]% once deposits were taken on Friday and Saturday bookings. Weekly reconciliation went from a half-day job to under an hour.

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